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    BOOX Shop Service

    Dear customer,

    We apologize for the inconvenience. In this case, we suggest applying for the beta test via Settings > Firmware Update > Apply for Beta test. After you join the test program, you can update the firmware to version 4.0. Then, please check if the problem can be fixed.

    If the problem persists, we would appreciate it if you could kindly submit a request via the link below:

    https://help.boox.com/hc/en-us/requests/new

    Our team will get back to you as soon as possible and help you solve the problem. Many thanks for your understanding.

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