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    BOOX Shop Service

    Dear customer,

    We are sincerely sorry for the inconvenience. In this case, we would appreciate it if you could reproduce this issue and take a video to record the problem. Then, please send us the video by submitting a request via the link below:

    https://help.boox.com/hc/en-us/requests/new

    Our customer service team will check for the problem and reply to you as soon as they can. Many thanks for your effort and understanding.

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