Downloading issues

boox

• 2025年04月25日 08:25

cant down load a page i want to read as a pdf I have down load the latest software update to my boox 3 and im using fire fox to read articles for a news web page then i try to download the artical as a pdf whcih in the last 3 years i never had a problem with …..but now i cant do it ..this is very frustrating Can anyone help ??

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• 正式評論

  

  BOOX Shop Service

  • 2025年04月27日 01:47

  Dear customer,

  In this case, we are wondering if there is any error message that appears on the web page when you try to download the article. If so, please check the error message.

  In this case, we suggest clearing the storage of your device to make sure it has enough space for saving the file.

  Also, please try to use another web browser, such as NeoBrowser or Chrome, and check if the problem persists.

  If still unable to fix the problem, we would appreciate it if you could reproduce this issue and take a video to record the problem. Then, please send us the video by submitting a request via the link below:

  https://help.boox.com/hc/en-us/requests/new

  Our customer service team will check for the problem and reply to you as soon as they can. Many thanks for your effort and understanding.
• 

  TIMOTHY SANDERS

  • 2025年05月14日 08:55

  i am experiencing the same issue. before the update i could download from google drive just fine, but now it just sits on "preparing download" indefinitely.

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  BOOX Shop Service

  • 2025年05月15日 01:44

  Hi Timothy,

  After you download a file from the Google Drive app, please swipe down from the top left of the screen to bring up the notification center. Then, please check if there is a notification that shows the file is downloading. If so, please wait for the download to be completed and see if the problem can be fixed.

  If the problem persists, we would appreciate it if you could reproduce this issue and take a video to record the problem. Then, please send us the video by submitting a request via the link below:

  https://help.boox.com/hc/en-us/requests/new

  Also, please submit feedback via Settings > Feedback > +.

  Our customer service team will check for the problem and reply to you as soon as they can. Many thanks for your effort and understanding.

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