new update created problem
My NOTE air 3c was updated today and it doest power up nay more. i cannot use it at all.
I have tried to restart it but doesnt work. What to do please
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正式評論
Dear customer,
We apologize for the inconvenience.
In this case, please charge the device with a 5V/3A charger for a few minutes. After that, please do not remove the power source, and please directly long-press the power button for about 20 seconds and see if it is able to turn on the device.
If still unable to turn on the device, please try to enter recovery mode to reboot the system. You can follow the steps in the video at the link below to enter recovery mode.
If the problem persists, we would appreciate it if you could kindly take a video of charging the device and long-pressing the power button for 20 seconds. Then, please send us the video by submitting a request via the link below. This would be helpful for us to address the issue.
https://help.boox.com/hc/en-us/requests/new
Many thanks for your effort and understanding.
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