[PALMA] Battery issue
Hello,
Since the last update (2025-06-17_20-38_4.0.2-rel_0617_d4b9d37036) my device is getting really hot in the upper part, and it's battery is getting drained down really fast, even when powered off.
I did loose ~50% of battery in power off mode over 6 hours.
I have set all parameter to balanced mode, no backlight, plane mode and I am only using neoreader.
I can't think of anything else than a setting changed in the last release.
Thanks in advance.
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正式評論
Dear customer,
Thank you for contacting us and apologize for the inconvenience.
Regarding the issue of the battery draining fast, we suggest setting a time for the device to auto-sleep or auto-power off. You can set the time via "Settings" > "Power" > "Auto Sleep" and "Auto Power-Off". Also, you could go to Settings > Power > Auto Sleep > "WiFi Status After Sleep" set to "Turn Off". After that, please let us know whether the problem persists.
If the problem persists, we would appreciate it if you could reproduce the problem with the battery and submit feedback. To more accurately locate the problem, please assist in completing the following log collection operations:
1) Enable the option to save logs. Please go to Settings > FAQ & Feedback > Click on the Settings icon in the upper right corner to enable the Save Log to Local option
2) Reproduce the issue and submit the log. When the device experiences rapid power consumption again:
- Please describe the problem in the feedback. (e.g. 7% power consumption per hour of reading or listening to a book using a device)
- Please tick the option "I agree to send encrypted log data" and click "Send".
Once you have done the battery test and submitted the feedback, please kindly send us the Mac address by submitting a request via the link below:
https://help.boox.com/hc/en-us/requests/new?ticket_form_id=12478437026836
The MAC address is located at "Settings" > "About Device" > "WLAN MAC Address".
Many thanks for your effort and understanding.
- Please describe the problem in the feedback. (e.g. 7% power consumption per hour of reading or listening to a book using a device)
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Hello,
Configuration for deepsleep is : 5 minute > sleep > 15 minutes > poweroff
Configuration is already Wifi to turn off when poweredoff.
Chris.0 -
Did the log thing.
Filled the form : https://help.boox.com/hc/en-us/requests/1220840 -
Dear customer,
Thank you for the information. We have informed our team to check for the problem and will get back to you as soon as possible. Many thanks for your understanding!0 -
Hello.
Still no news ?
It's depressing to have to charge my device almost twice a day, for a e-ink device.
And it worked fine for more than two years.0 -
Dear customer,
We are sorry that we couldn't find your log with your email address. In this case, we would appreciate it if you could let us know with the MAC address of your device by submitting a request via the link below:
https://help.boox.com/hc/en-us/requests/new?ticket_form_id=12478437026836The MAC address is located at "Settings" > "About Device" > "WLAN MAC Address". Once we receive the MAC address, we will check and get back to you as soon as possible.
Many thanks for your support and understanding.
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