Palma 2 Volume Down Button working intermitently
I've had my Palma 2 now for 7 months now and it's been great but recently the volume button (which I use for page turning) has started not working consistently.
About 50% of the time when I press volume down it does nothing (it does this on the home screen where it adjusts volume and in apps with page turning).
I've updated the system to the most recent available firmware and it's still ongoing.
The Volume Up, Power Button and Side button all still work fine, it's just Volume Down that's experiencing this issue.
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正式評論
Dear customer,
We apologize for the inconvenience. If the firmware is already the latest but the problem persists, we would appreciate it if you could reproduce this issue on your device, and please take a video to record the problem. After that, please submit feedback via "Settings" > "FAQ & Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback.
Then, please send us the video by submitting a request via the link below:
https://help.boox.com/hc/en-us/requests/new?ticket_form_id=12478437026836
Our team will check and get back to you as soon as possible. Many thanks for your effort and understanding.
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Thank you for your response.
I've sent the logs via my device and just created a support request with videos showing the issue.
Have a great day!
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