Issues with Notes Functionality on My Tablet (NoteAir3C)
Dear Boox Support Team,
I am writing to report a problem I have encountered with the Notes section on my tablet (Air 3c)
I am unable to take notes properly. When I try to use the pen, the writing appears very faint and irregular, almost as if it is shading instead of writing. This happens whether I create a new note sheet or try to write on existing sheets — the issue is the same in both cases.
Additionally, I cannot see the Notes tab/features at all. The only interface visible is a blank area where I can zoom in and out, but there are no tabs or options to access the notes functions.
Could you please advise on how to resolve this issue? Thank you in advance for your help.
Best regards,
Okcan
-
正式評論
Dear customer,
We apologize for the inconvenience.
Regarding the issue with the writing being faint, please try to open the Notes app > swipe down from the top right of the screen to bring up the Control Center > EInkWise > set the refresh mode to Normal or HD mode. Also, you could try to change the color mode and see if the problem can be fixed. Or you can try to change the color of the pen to a darker one.
Regarding the issue of being unable to see the tab/features of the Notes app, you could try to follow the steps in the video at the link below. After that, please check if the problem can be fixed
https://drive.google.com/file/d/1VvYcl4E1qwer3OQJRa1CVPWiiE8uMF8j/view?usp=drive_link
-
Dear Boox Support Team,
Thank you for your response. I’m afraid the issue I’m experiencing is not fully addressed by the steps you suggested.
The problem makes it impossible to use the handwritten notes section with the pen. I can only take text notes using the keyboard, which is not practical. While the pen works for underlining or taking notes on articles and books, it does not function properly in the handwritten notes section.
When I create a new handwritten note sheet, the screen remains blank, and the pen stops working properly. I can record a video demonstrating this issue if it would help.
Thank you for your support.
Best regards,
Okcan
0 -
Dear customer,
In this case, please update the firmware to the latest version first. You could update the firmware via "Settings" > "More Settings" > "System Update" on your device first.
However, if the firmware is already the latest but the problem persists, we would appreciate it if you could reproduce this issue on your device and take a video to record it. Then, please send us the video by submitting a request via the link below:
https://help.boox.com/hc/en-us/requests/new?ticket_form_id=12478437026836
This would be helpful for us to address the issue. Thank you very much for your effort and understanding!
0
請登入寫評論。
評論
3 條評論