sim configuracion

Pablo Vergne

• 2025年12月23日 09:07

Hi, I've put the SIM card in my Palm but I don't have an internet connection.
What do I need to do? How do I configure it to have a connection?

0

• 正式評論

  

  BOOX Shop Service

  • 2025年12月24日 01:54

  Dear customer, 

  Thank you for contacting us and we apologize for the inconvenience.

  In this case, we would like to know if your device is still able to connect to the Wi-Fi network. If so, please update the firmware to the latest version first. You could update the firmware via "Settings" > "More Settings" > "System Update" on your device. Then, please check if the problem persists.

  However, if the problem persists, we would appreciate it if you could submit a request via the link below:
  
  https://help.boox.com/hc/en-us/requests/new?ticket_form_id=12478437026836

  While you're submitting the request, provide us with the following info:

  1) Which company is your SIM card with, and which data plan are you subscribed to?
  2) Does this SIM also work on your phone or other device that can get internet access?

  We would appreciate it if you could kindly reproduce the issue of being unable to connect to the cellular network on your Palma 2 Pro, and please take a video to record the problem. Then, please send us the video. It would be helpful for the tech team to address the issue.

  After that, please kindly connect the device to the Wi-Fi or hotspot network, and please submit feedback via "Settings" > "FAQ & Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our technical team will get back to you as soon as possible after you submit the Feedback.

  Many thanks for your time and understanding.

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