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Stylus tip offset when annotating on BOOX Note 4C – suggestion for calibration option

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    BOOX Shop Service

    Dear customer,
    In this case, you could reset the calibration via "Settings" >"More Settings" > "Calibration" > 'Reset" on your device. After that, you don't need to manually calibrate the pen. Please check whether the problem continues.

    If the problem persists, this issue might be caused by the magnet which is in the case, or the flap in the magnetic case. In this case, please try not to fold the cover of the case or the flap underneath the device, or please take off the magnetic case and check if the problem persists.

    If the problem persists, we would appreciate it if you could reproduce this issue on your device, and please take a video to record the problem. After that, please send us the video by submitting a request via the link below:

    https://help.boox.com/hc/en-us/requests/new?ticket_form_id=12478437026836

    Our team will get back to you as soon as possible. Many thanks for your effort and understanding.

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