Air 2 case FATAL QUALITY
I have read a lot of opinions about a poor-quality case for Note Air 2 with cracks in the corners. I bought it because I thought that if I do not take the device out of the case, nothing bad will happen. After 2 weeks from the purchase, the corner broke despite the fact that I never took the device out of the case. Onyx, are you going to improve the disastrous quality of this product?
2
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Dear customer, we apologize for the inconvenience.
We have been forwarded this issue to the related department. And we will do our best to improve the quality of our products. In this case, please contact our customer service for further assistance with the broken case.
Many thanks for your understanding.
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hello,
2 months ago i ordered Note Air2 and "PU Leather Smart Cover for Note Air
- M2 Version". today i was suprised when i noted then one corner from
the cover fell off.
then i looked closed and found out that the remaining 3 corners are showing
little cracks already... see 4 photos attached.
the tablet and cover never dropped, were used with care. i am happy with the tablet.
but based on this experience,
i consider the cover quality very low and i will seek refund/replacement for it.
thank you,
jan
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Dear customer, we apologize for the inconvenience.
In this case, you could contact our customer service for a replacement case. What's more, we also suggest using the protective sleeve as the material is more durable and last longer.
Many thanks for your time and understanding.
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lol, same here, I have literally never removed the tablet from the case, and it lives in my laptop bag most of the time. I think they're all defective
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