Cracking sound when writing, pressing or lifting on the edges | Boox Note Air2

Lukas

• 2022年09月17日 09:30

Hey, my Boox Note Air2 makes cracking noises when writing, pressing and lifting on the edges.
This is quite annoying when writing notes. It sounds like glue coming off. This would also go along with the fact that the device does not produce the noise until the pressure is released. So the glue is pressed on and when the pressure is released it comes off again and produces this noise

Is this normal?

Video: https://photos.app.goo.gl/dsw5Loc8TFvTAZ9NA 

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  BOOX Shop Service

  • 2022年09月19日 10:25

  Dear customer, we apologize for the inconvenience.

  In this case, please make sure the touch sound is off. If the touch sound is off but the problem persisted, please submit a request via the link here. And our team will help provide you with a proper solution. To check for the touch sound setting, you could find it via the steps below:

  1) Call out the system bar and click the settings icon for sounds
  
  2) Turn off the touch sound.
  

  Many thanks for your effort and understanding.

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