Ordering & Shipping Information

If you're placing an order with BOOX, please follow the regional guidance below to ensure the best shipping experience:

1. For Customers in the European Union

If you are ordering from a country within the European Union, please visit BOOX Euro Shop and select the EU warehouse to place your order.

2. For Customers in the United Kingdom

For orders to the United Kingdom, access the BOOX Euro Shop and choose the UK warehouse.

3. For Customers in the United States

For deliveries to the United States, you can place your order through the US warehouse at BOOX Shop.

4. For Customers in Canada

Kindly select the Hong Kong warehouse on BOOX Shop. Orders to Canada are fulfilled from this location.

5. For Customers in Other Countries/Regions

If your delivery country is not listed above, please select the Hong Kong warehouse at BOOX Shop for your order. If your country is not listed above, please place your order through the Hong Kong warehouse at BOOX Shop.

BOOX Shop currently does not support delivery to certain countries/regions, such as South America. If you're located in an unsupported region, please contact our Customer Service for alternative purchasing solutions.

6. Important Notice on Import Duties & Taxes

When purchasing from BOOX, you are buying from Onyx International, a company based in China. As the importer of record, you are responsible for complying with your local import regulations and for paying any applicable duties or taxes when your order arrives in your country or region.

7. Device Consistency

All devices sold via BOOX Shop and BOOX Euro Shop share the same specifications, features, and functionality, regardless of warehouse location.