What should I do if I see permanent lines on my Boox screen?
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If you notice vertical or horizontal lines on your Boox tablet, please contact our Customer Support Team for assistance.
To help us resolve your issue quickly and efficiently, please include the following information when submitting your support request:
Clear Video: Attach a short video showing the display issue when you refresh the page.
Serial Number: Locate and provide the serial number, which can be found on the back or side of the device, or on the warranty card.
Proof of Purchase: Attach a copy of your purchase invoice.
Providing this information will help our team diagnose the issue more accurately and offer the best possible solution. Thank you for your cooperation!