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Product Support

Technical support for Boox products

Hardware Issues

  • What should I do if the capacitive/ finger touch of my Boox is unresponsive?
  • If my stylus or USB cable lose or break which came with the original box, where could I get another one?
  • What should I do when I come across the white dots (pixels), black dots (pixels) or lines on my screen when I use the Boox?
  • What should I do if my screen has broken?
  • If my Boox could not charge, what should I do?
  • What kind of Internet does Boox device support?
See all 7 articles

Software Issues

  • How to use the BOOX Max3 as a second monitor for my Macbook?
  • How To Do When Your Device Crashed Down Or When The Handwriting Effects Are Not Satisfied?
  • How to use the BOOX Max3 as a second monitor for my Linux computer?
  • How to update the firmware of the BT remote control?
  • Is the note-taking function available for third-party apps?
  • I connect my Boox device to the computer and it could not be recognized by the computer, what shall I do?
See all 12 articles
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