Product Support
Technical support for Boox products
Hardware Issues
- If my stylus or USB cable lose or break which came with the original box, where could I get another one?
- What should I do when I come across the white dots (pixels), black dots (pixels) or lines on my screen when I use the Boox?
- What should I do if my screen has broken?
- If my Boox could not charge, what should I do?
- What kind of Internet does Boox device support?
- If my Boox device is bricked, what should I do?
Software Issues
- I connect my Boox device to the computer and it could not be recognized by the computer, what shall I do?
- If my Boox device could not connect to WiFi, what shall I do?
- If I could not upgrade to the latest firmware by OTA or local update, what should I do?
- I found that it would shift slightly when I use the stylus on Boox, what should I do?
- After upgrading my device to the latest firmware, I have never set a PIN before, what should I do if the device asks for PIN and I am unable to open the device now?
- Could I downgrade the firmware in my device?