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Product Support

Technical support for Boox products

Hardware Issues

  • What should I do if the capacitive/ finger touch of my Boox is unresponsive?
  • If my stylus or USB cable lose or break which came with the original box, where could I get another one?
  • What should I do when I come across the white dots (pixels/spots), black dots (pixels/spots) or lines on my screen when I use the Boox?
  • Learn How Your E-reader Looks Like When The Screen Is Broken
  • If my Boox could not charge, what should I do?
  • What kind of Internet does Boox device support?
See all 8 articles

Software Issues

  • What Can I do If Unable To Sync My Notes
  • What Can I Do If My Device Is Locked
  • Unable to Turn Pages on Third-Party Apps by Using the Buttons on Magnetic Case
  • Notes Disappeared? Notes Are Gone? Here Is The Solution.
  • Already Register GSF ID But Device Isn't Google Play Protect Certified Yet
  • Mira Software Download
See all 32 articles
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