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Cannot Receive Verification Message

If you're encountering difficulties receiving the verification code on your smartphone when creating or logging into your Onyx account, please follow these steps:
  1. Go to your device's "Settings."
  2. Navigate to "Date & Time."
  3. Toggle the option either to "Automatically set Date and Time" (for Tab series: Settings" > "More Settings" > "Date and Time" > turn on or off "Automatically Set). That said, try turning it on or off to see if it helps.
Please ensure that you have selected the correct time zone and verify that your device's time matches your local time.
If this method does not resolve the problem, kindly get in touch with our customer service representative, providing your order confirmation and device MAC address.
After that, please also submit feedback via Settings/ Feedback. We will promptly assist you in finding a solution.