How do we contact Boox customer service?



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  • Booxshop Service

    Dear Fangx12, we sincerely apologize for the inconvenience.

    The maximum resolution of Mira Pro is 3200x1800pix. The resolution can be adjusted via "Settings" > "Display" > "Display resolution" on your computer. Changing the refresh mode will not affect the resolution but this may create more ghosting images in the background.

    After double-checking with our colleague, your return package is currently awaiting process in our Hong Kong warehouse. Due to the pandemic issue, the process is taking longer than usual. But we have informed the related department to process your return package asap. We will do our best to issue the refund of your order as early as possible.

    Many thanks for your patience and understanding.

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