Wi-Fi Connection Troubleshooting Guide

If you're experiencing Wi-Fi connection issues (for example, third-party apps are unable to connect to the internet and display "Network or Server Error," etc.), please try these steps in order:

1. Test Another Network

Try connecting to:

A different Wi-Fi network.

A mobile hotspot (from your phone).

2. Verify Date & Time Settings

Go to:

Tab Series: Settings > System Settings > Date and Time.

Other Models: Settings > Date & Time.

Toggle "Automatically set Date and Time" (ON/OFF).

Ensure the time zone and local time are correct.

3. Reboot & Reconnect

Restart your BOOX device and router.

Forget the Wi-Fi network:

Long-press the network name > Select "Do not save".

Reconnect by re-entering the password.

4. Check Router Settings

Remove special characters from your Wi-Fi name (SSID).

Ensure your BOOX device’s MAC address is not blocked by the router.

Find MAC Address:

Tab Series: Go to Settings > About Device > WLAN MAC Address.

Other Models: Located at the top of the Settings page.