Troubleshooting Login Issues with Onyx Account

Q: Why am I seeing "FAILURE TO SEND VERIFICATION CODE" when trying to log in to my Onyx account?

A: If you encounter this issue, please follow these steps to resolve it:

1. Check Your Phone Number Format

   • If you are using your phone number to log in, ensure that you have entered the correct country code and that the phone number is in the proper format.

   • Make sure there are no spaces before or after the numbers.

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2. Verify Device Date and Time Settings

   • Go to your device's Settings > More Settings > Date and Time.

   • Toggle the "Automatically Set" option on or off.

   • Ensure that the correct time zone is selected and that the device time matches your local time.

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3. Check Your Network Connection

   • Try connecting to a different Wi-Fi network or use a mobile hotspot to see if the issue persists.