My device's touch screen isn't responding. What should I do?

Troubleshooting Steps:

1. Check Touchscreen Settings

   • Verify touchscreen isn't disabled in either:
     • The system dropdown panel
     • The application toolbar

2. Inspect Capacitive Touch Version

   • Go to: Settings > About Device / Go to: Settings > Under "Device Model Name"

   • Check if "Capacitive Touch Version" shows:
     • "Unknown" → Contact Boox support
     • Version number → Proceed to Step 3

   • If "Capacitive Touch Version" is missing, contact Boox support

3. Basic Reset Procedures

   • Restart your device

   • If problem continues and your device support handwriting, use stylus to submit feedback via device; or contact support for further diagnosis

Additional tips:

When contacting Boox Support, please provide:

• Your order receipt

• Your device serial number

• A video recording of the issue

If the video file is too large, please upload it to a cloud storage service (e.g., Google Drive, Dropbox) and share the link with Boox Support.