What to Do If My Boox Device Is Frozen/Unresponsive/Stuck?
Table of Contents
🔋 Step 1: Charge & Hard Reset
- Connect your device to a power adapter or computer using a USB-C cable.
- Let it charge for serveral hours.
- Press and hold the power button for 20 seconds to force a reboot.
💡 Step 2: Check Charging Light
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If the light is ON:
- Hold the power button for 10 seconds until the light turns off.
- Then, press it briefly (2 seconds) to check if the device powers on.
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If the light is OFF:
- Try a different USB-C cable to rule out charging issues.
📞 Still Not Working?
If the problem persists, contact our customer support here.
🔹 For faster help, provide:
- Your order receipt
- The device serial number