What should I do if the capacitive/ finger touch of my Boox is unresponsive?
If my stylus or USB cable lose or break which came with the original box, where could I get another one?
What should I do when I come across the white dots (pixels/spots), black dots (pixels/spots) or lines on my screen when I use the Boox?
What should I do if my screen has broken?
If my Boox could not charge, what should I do?
What kind of Internet does Boox device support?
If my Boox device is bricked, what should I do?
If there is something wrong with the screen or the battery with my device, what should I do? Could I buy the screen or the battery from Onyx Boox and fix it by myself?

If my Boox could not charge, what should I do?

May 22, 2019 08:54
Updated

You are suggested to use the original USB cable and the 5V 2.4A charger to charge the Boox device.

If your Boox could not charge, please check the USB cable and charger work well or not first to charge other device (such as your phone) with the USB cable and charger. If that work well with other devices, and you shall submit the Service Request Form with all information needed, such as the light color when you try to charge the device.

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