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If my Boox could not charge, what should I do?

July 14, 2022 07:50
Updated

You are suggested to use the original USB cable and the 5V 2.4A charger to charge the Boox device.

If your Boox could not charge, please check if the USB cable and charger work well. If both the cable and charger work well with other devices, and you shall submit the Service Request Form with all information needed, such as the light color when you try to charge the device.

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