If my Boox could not charge, what should I do?

You are suggested to use the original USB cable and the 5V 2.4A charger to charge the Boox device.

If your Boox could not charge, please check the USB cable and charger work well or not first to charge other device (such as your phone) with the USB cable and charger. If that work well with other devices, and you shall submit the Service Request Form with all information needed, such as the light color when you try to charge the device.