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My Device Won’t Charge. What Should I Do?

Q: My device is not charging. How can I fix this issue?

 

A: If your device is not charging, please follow these steps to troubleshoot and resolve the issue:

 

  1. Clean the Charging Port and Cable

    • Wipe the charging port to ensure it is free of dust, dirt, or other foreign objects.

    • Check that the charging head of the data cable is also clean.

    • Foreign objects in the charging port can affect charging and may cause abnormal power consumption.

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  2. Charge Using a Computer or Compatible Adapter

    • Connect your device to a computer or a compatible adapter with the correct output current and voltage.

    • Charge the device for several hours (a longer charging time is recommended).

    • Check if a battery icon appears on the screen to indicate that the device is charging.

    • Observe the charging light:

      • If the light is red, purple, or purplish-red, the device may have very low battery. Continue charging for a longer period.

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  3. Reactivate the Battery (If the Device Has Been Empty for a Long Time)

    • If the device has been in an empty state for an extended period, the battery may be deeply discharged.

    • To reactivate the battery:

      • Connect the device to a USB cable and charging plug.

      • Repeatedly plug and unplug the USB cable about 5 times.

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      • Then, charge the device for 4-5 hours to see if the battery can be reactivated. If you continue to experience issues after following these steps, please contact our customer service here. When contacting us, please provide your order purchase receipt and the device serial number for a faster resolution.

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