Understanding Screen Damage on Your E-Reader

Discover how to identify if your e-reader's screen has sustained physical damage. Screen damage is often manifested through visible signs such as vertical, horizontal, or irregular lines that may appear across the screen's display. These types of screen issues typically indicate that the e-reader's screen has been physically compromised.

It's important to note that screen damage is not covered under our standard warranty policy.

Seeking Assistance:
If you're uncertain whether your e-reader's screen is damaged or if you need further clarification, our after-sale support team is here to help. You can reach out for assistance by Submit a request – BOOX Help Center. To expedite the evaluation process, please include photographs that clearly show the condition of your screen when you contact us. Besides, please provide the receipt/invoice of the purchase and the serial number of the device.

If you're not sure about it, please do not hesitate to contact our after-sale team via . Uploading some photos to reflect the issue is necessary.