How can I contact BOOX customer service?

You can reach BOOX support anytime through our 24/7 AI Assistant, or switch to live chat with a human agent if needed.

For Technical Issues

Submit a support request through our official form. Please include details like device model, serial number, firmware version and a description of the issue, and we'll assist you promptly. If possible, attach photos or videos demonstrating the problem—this will help us diagnose and assist you faster.

Email us at: help@boox.com

Our experts are available everyday. We'll get back to you in 24 hours.