How can I contact BOOX customer service?
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You can reach BOOX support anytime through our 24/7 AI Assistant, or switch to live chat with a human agent if needed.
For Technical Issues
Submit a support request through our official form. Please include details like device model, serial number, firmware version and a description of the issue, and we'll assist you promptly. If possible, attach photos or videos demonstrating the problem—this will help us diagnose and assist you faster.
Email us at: help@boox.com
Our experts are available everyday. We'll get back to you in 24 hours.