How to contact BOOX customer service?

Need Help? Contact Us Now!

Step 1. Visit Our Help Center

Go to our Help Center for instant answers to frequently asked questions.

Step 2. Use the "Help" Button

Can't find what you need? Click the “Help” button in the bottom left corner to search for specific issues.

Step 3. After clicking, a search box will appear. Enter the keyword of your query and check the top results. If you still need assistance, click "Contact Us" below and leave your question.

For Technical Issues:

Submit a support request through our official form: https://help.boox.com/hc/en-us/requests/new?ticket_form_id=12478437026836. Please include details like device model, firmware version, and a description of the issue, and we'll assist you promptly.

Customer Support Hours:

Our experts are available from 9:30 A.M. to 9:00 P.M. GMT+8, Monday to Saturday.

*Email us at: help@o-in.me or help@boox.com