We are here to state that Boox would not collect customers' personal information proactively under any circumstances. Only when you tick the option "send logs" before sending the Feedback, we could trace and go through customers' operation logs and the names of documents while it is unaccessible to check the specific documents on your Boox devices.
And our Boox devices support sending a Feedback in the case of not logging in to your Onyx Boox account, which implies that personal information is not a must while you have to send a Feedback. Only when you would like to submit a Feedback related to the software bugs, we might suggest that you send logs to us so that our technical team can check the previous operation logs to see how it goes and how to solve the exact bugs.
Last but not least, it is not mandatory that you have to send us logs. Instead, for customers' personal considerations, you could choose whether you would like to send us logs while sending a Feedback.