Skip to main content

I placed an order on BOOX Shop but didn’t receive a confirmation email. What should I do?

After completing payment on BOOX Shop, you should receive an order confirmation email containing your order number. If you haven’t received it, please follow these steps:

1. Verify Your Email Address

  • Confirm the address: Ensure you’re checking the same email you entered at checkout.
  • Check folders: Look in your Spam or Junk folders in case the message was filtered.

2. Confirm Payment Status

Check with your payment provider (e.g., PayPal) that the transaction is completed, not pending. A pending payment can delay order processing and the confirmation email.

3. Contact BOOX Customer Service

If your payment is complete but you still haven’t received the confirmation, please contact BOOX Customer Service with the following details:

  • Proof of payment: A screenshot or document showing the transaction ID (e.g., PayPal transaction ID).

  • Order details: Provides the product name, order link (if available), recipient name, and shipping address.

  • Email used at checkout: Confirm the email address you provided.

Our team will verify your order and get back to you promptly.