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I placed an order on Booxshop but didn’t receive a confirmation email. What should I do?

After paying for an order on Booxshop, you should receive an order confirmation email containing your order number.

If you haven’t received this email, follow these steps:

1. Check Your Email Verify Email Address: Ensure the email address you checked is the same one used during checkout. Check Spam/Junk Folder: Sometimes, confirmation emails may be filtered into these folders.

2. Confirm Payment Status: Contact payment platform (e.g., PayPal) to check if the payment status is completed, not pending. A pending payment may delay order processing and confirmation.

3. Contact Boox Customer Service: If you’ve confirmed successful payment but still haven’t received the confirmation email, contact Boox Customer Service with the following details:

  • Proof of Payment: Include a screenshot or document showing the transaction ID (e.g., PayPal transaction ID).
  • Order Details: Provide the product name, order link, recipient name, and shipping address.
  • Email Address Used: Confirm the email address used during checkout.

Our team will verify your order and assist you promptly.