screen repair

Goofy3785

• November 13, 2022 16:35

Hi,

I received an onyx box note air as a gift and there’s a crack across the screen but the backlight and the screen works fine. Can I send it in to repair?

Regards,Sam

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• Official comment

  

  BOOX Shop Service

  • July 29, 2025 02:08
  • Edited

  Dear customer, we apologize for the inconvenience.

  In this case, we appreciated it if you could take a few pictures of the cracks in the screen. And then, please submit a request here and please provide us with the order number of your device and attach the pictures to it. Once receiving your request, our after-sale team will help you to arrange a repair for your device.

  Many thanks for your effort and understanding.
• 

  Shin Chronos

  • July 29, 2025 01:07

  Hello,
  I have a BOOX Tab Ultra C Pro, and the glass screen (mica) is damaged. Could you please let me know if BOOX can replace the glass screen for me? If so, what would be the process and the cost?

  Thank you for your help.

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• 

  BOOX Shop Service

  • July 29, 2025 02:08
  • Edited

  Hi Shin,

  We apologize for the inconvenience. In this case, you could submit a request and provide us with your order info and the serial number of your device via the link below.

  https://help.boox.com/hc/en-us/requests/new?ticket_form_id=12478437026836

  Once we confirm your order, our team will help you solve the problem with your device. Many thanks for your time and understanding.

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