Unable to make notes or highlight text in Neoreader

Brian C

• December 05, 2022 06:55

I have a Note3 and am using the latest firmware. I can draw on a epub or pdf file in Neoreader, but I am unable to highlight or make notes. I can highlight the text and select the colors or underlines, but as soon as I tap off of that the highlight goes away. Trying to press the icon to add a note does nothing.

I have also tried to submit feedback in the settings to try to get help for this but it doesn't get past the "submitting feedback" screen and I don't think it ever gets through.

If anyone has any help or a different way of getting help other than "submit feedback" that would be appreciated.

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  Booxshop Service

  • December 07, 2022 09:22

  Dear customer, we apologize for the inconvenience.

  In this case, please try to turn off the V2 engine first, and turn it back on. After that, please check if the problem can be solved. You could follow the steps below to turn on/off the V2 engine
  

  

  

  If still not working, we appreciated it if you could take a video of this issue. And then, please submit a request here and attach the video to it. Our after-sale team will check for you and get back to you asap.

  Many thanks for your effort and understanding.

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  Stéphane Couture

  • January 05, 2023 17:23

  Hi,

  I also have this problem since my last update to 3.3.1. I tried what what suggested, but it didn't work.

  I also this problem since my update. Basically, but boox note is close to useless now. 
  
  Stéphane Couture

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  Brian C

  • January 05, 2023 18:45

  Stéphane - My solution ended up being resetting the Boox to factory settings and the reloading my apps and documents. I was fortunately at a place where it wasn't too much hassle for me to do it. I wasn't able to figure it out otherwise.

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  Luca Forgiarini

  • January 26, 2023 11:07

  I have the same issue, having recently upgraded to the latest firmware (which includes NeoReader 3). Basically, I can make the selection for the highlights fine but as soon as I tap outside the box to save the highlight, it just disappears. I've tried turning the V2 engine option off but that does not seem to work.

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  Tobias

  • June 28, 2023 14:55

  I have this issue also, this is an important feature, please find a fix as soon as possible

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