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Pages of notes appear as black



  • Official comment
    Booxshop Service

    Dear customer, we apologize for the inconvenience.

    In this case, please update the firmware to the latest version via "Settings" > "Firmware update" and please check whether the problem persists.

    If the problem persists, we suggest submitting feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you as soon as possible after you submit the Feedback.​ 

    Many thanks for your time and understanding.


  • Peace Grimandi

    I exactly have the same problem. I tried sending feedback but the this fails when the feedback page is loading. 

  • Cemalturkogluiu

    I have the same problem, after saving the notes, the next time I open it and some pages are fully dark. I am losing important notes because of this

  • Katebil2015

    I have same!!


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