Skip to main content

Nova 2 freezes when not plugged in



  • Official comment
    Booxshop Service

    Dear customer,

    We apologize for the inconvenience.

    This issue might be caused by the battery of the device. In this case, we suggest submitting a request via the link:, and our after-sale team will help you to fix the problem.

    Many thanks for your understanding.


  • Paweł

    I have exactly the same problem on my NovaPro, my build is 2023-06-09

  • lexican

    I have the same problem as well as the Original Post and the comment: in my case - Nova Pro with with build 2023-06-09

    Dear Boox -- please help us.

  • Willaledc

    I had the same problem with my nova2 since 1.5 years ago. It got worse. Now I can't turn on my e-note. It always get stuck in "Onyx" and after that it shows the "charging screen" with a battery in the middle.

    Dear bold. We need help!!

  • Pmar

    I have the same problem with my Nova 2. Will a new battery fix the problem?


Please sign in to leave a comment.