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Nova 2 freezes when not plugged in

Comments

4 comments

  • Official comment
    Booxshop Service

    Dear customer,

    We apologize for the inconvenience.

    This issue might be caused by the battery of the device. In this case, we suggest submitting a request via the link: https://help.boox.com/hc/en-us/requests/new, and our after-sale team will help you to fix the problem.

    Many thanks for your understanding.

    Sincerely,
    Derek

  • Paweł

    I have exactly the same problem on my NovaPro, my build is 2023-06-09

    0
  • lexican

    I have the same problem as well as the Original Post and the comment: in my case - Nova Pro with with build 2023-06-09

    Dear Boox -- please help us.

    0
  • Willaledc

    I had the same problem with my nova2 since 1.5 years ago. It got worse. Now I can't turn on my e-note. It always get stuck in "Onyx" and after that it shows the "charging screen" with a battery in the middle.

    Dear bold. We need help!!

    0

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