Google Play Store not working

Nashafitter

• April 23, 2020 00:02

On the Nova Pro which I just purchased, I went to Settings - Power Manager - Enable Google Play. I went through the steps there. I waited 5 minutes and rebooted the machine. Still, when I go to Applications to sign on to Google Play store, I get "This device isn't Play Protect certified."

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• Official comment

  

  Boox Service Team

  • April 23, 2020 08:45

  Hi,

  Thanks for your post here!

  You are suggested to go to this link and learn how to active your Google Play first.

  https://help.boox.com/hc/en-us/articles/360027487672-How-to-activate-the-Google-Play-

  Thanks for your support!
• 

  ioan dorin pana

  • April 29, 2020 11:16

  I have the same issue. I have tried all the instructions as per the video but with no success. The Nova 2 it's updated with the newest firmware and have followed the exact steps and registered the android device to my google account.

  It DOESN'T work and this is beyond frustrating since its a new device that's quite expensive

   

  HELP URGENTLY

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• 

  Nashafitter

  • May 01, 2020 23:57

  I'm still stuck. Boox will not let me return it. Their response is to continue asking questions on this community forum. I've spent 10 hours trying to make this machine work. Really disappointed in the product quality and also customer relations in refusing a return/making it a major hassle. 

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• 

  John

  • June 04, 2020 19:13

  I hope your issue has been fixed now, if it hasn't, try:

  Factory Reset
  Firmware Update (manually if the automatic OTA one doesn't work)
  Reboot

  The reboot is absolutely necessary after getting the device registered at Google, also for the regular activation.

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• 

  Taye B Taye

  • June 19, 2020 01:12

  I had issues as well but these steps have worked for me. Try them out.
  
  After going through the established 'Enable Google Play' then doing the GSF ID, I restarted a couple of times and no luck but then I went to...
  
  Settings>Account Management>System Account Settings>Manage
  And signed into my google account to establish my google account under 'Accounts for Owner'. The app seems to work and I was able to download my manga app from the store as of June 18th 2020.
  
  Hope this works and thanks for the device guys.

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• 

  Joe Zucco

  • February 25, 2021 17:48

  Using a Nova 3 with the latest firmware and I have Google Play working partially. I am able to login with my Google Play ID, and I can install and update applications. However, applications that I have purchased on other Android devices do not show as being owned by me on my Nova 3. If I attempt to re-purchase the software and install, I get an error that "I already own this application" and the application won't install

  How do I get Google Play on my Nova 3 to recognize applications purchased on other Android devices?

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• 

  Joe Zucco

  • February 25, 2021 18:37

  I did find a workaround to the issue I posted above....

  Go to play.google.com, from there find the application you have purchased, then click the Install button and select your Boox product from the list (for me I selected Nova 3). 

  In a few minutes the applications were downloaded to my device and I was able to use them. 

  Would still like to sort out why they did not show as already owned by me when I open the Play Store on the device. 

   

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