I forget Pin password.

songhyunju

• May 26, 2020 06:21

I forget Pin password.

So, i can not use my POKE 2.

unable to unlock screen.

touch password reset menu then appear text.

==============

Unable to reset password

please log in to you ONYX account by your phone number or email, and resubmit.

================

How can I do this??

0

• Official comment

  

  Boox Service Team

  • May 26, 2020 07:56

  Hi,

  Thanks for your post!

  You are suggested to go to this link https://help.boox.com/hc/en-us/articles/360042462892-How-to-reset-the-password-if-you-forget-it- and learn more about how to reset the password. 

  Thanks for your attention!
• 

  Kelsey Wilson

  • July 26, 2022 11:30

  I have this same issue. When I click on the link that Joyce posted it says I don't have permission to access it. Can anyone help? 

  -1
• 

  Booxshop Service

  • July 27, 2022 02:20

  Dear customer, we apologize for the inconvenience.

  In this case, we are wondering did you ever set up an Onyx account and logged in before you set up the password? Since the last update, resetting the password required logging your Onyx account on your device.
   
  If you don't have an Onyx account, we are afraid that we are unable to reset the password of your device and you may need to do a factory reset for the device in order to unlock it.

  -----------------------------------------------------------------------------------------------

  If your device comes with a back button, please follow the steps in the video below to reset your device:

  https://booxsupport.zendesk.com/attachments/token/ZabKemERWlUDDjls9Vt7oqmBh/?name=factory+reset%28has+back+button%29.mp4

  However, if your device does not have a back button, please follow the steps below to reset your device.

  https://booxsupport.zendesk.com/attachments/token/d2nShStWOJbAZ6duFZsvc3oQ2/?name=factory+reset+%28no+back+button%29.mp4

  Many thanks for your understanding.

  0
• 

  Soud M Alotaibi

  • March 07, 2023 04:51

  I forgot my device pin password, how can i reset it?
  I have the ultra tablet

  -1
• 

  Windsor Woo

  • April 30, 2023 16:25

  Hi, I'm using Nova 2. After changed to a new password, I forgot it. What can I do to unlock the device and use again?? Thanks.

  0
• 

  Jolanta

  • April 29, 2024 21:44

  Dears
  I am no able to login to Tab Ultra C pro.
  I totalny gorset password.
  Above instructions doesnt work for this version of boox as no blue light is available as mentioned.
  Even if istruction is made in the same way nothing has change.
  How I can login or do a fabric restart . Please support as soon as possible.
  Much appreciated!
  BR
  J.

  0
• 

  Angela Adams

  • June 10, 2024 15:11

  I have Nova Air. I am locked out of this tablet. It's not allowing me to reset the password. I watched to video from the link above. When I attempt the steps the screen just goes blank. I am not giving option to restore to factory setting. The blue light is just staying non and the screen is blank. I know my password, something is wrong with the tablet. I don't have this issues with the my Apple products! 

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