Cannot update Firmware Nova Pro 7.8

Comments

4 comments

  • Official comment
    BOOX Support

    Hello,

    Thanks for your post. Apology for any inconvenience has caused.

    In this case, you are suggested to use the other network to try if it works. If no, you are suggested to submit bugs on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our relevant colleagues will reply to you via email within 7 working days after you submit the Feedback.

    Thanks for your cooperation. 

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  • Javier Martin

    I just submitted a request to help@boox.com  #4326 on this issue.  I was able to (manually) upgrade to the latest available firmware. Unfortunately, after the upgrade the following services still do not work:

    -- Boox submit feedback

    -- Boox Store

    -- Boox bid account

    -- Boox check for firmware upgrade

    Additonally (maybe related) Google Play services do not work either, and I suspect it is due to the device having lost Android certification, which would be a serious concern.

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  • Javier Martin

    Thanks, it was indeed a network issue; Access Control on the router had for some reason blocked the Boox device.

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  • BOOX Support

    Hello Javier,

    Thanks for your trying and clarification. 

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