boox max 3 freeze

Georg Hasenoehrl

• August 26, 2020 19:17
• Edited

Hi

I have an boox max 3 with the latest Firmware Updates. Yesterday I could Use the boox max 3 without Problems. Today i Started the boox and it  freeze. I am Not able to choose any App . It does not react to Finger or pen Input. I am Not able  to Restart it. What can i do? 

Meantime I get the hint to press the power button for 10 seconds. The device restart but the freeze problem still remains.

Please help me!

 

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• Official comment

  

  Boox Service Team

  • August 27, 2020 04:21

  Dear Customer,

  Apologize for any inconvenience that has caused.

  Could you please kindly submit this Service Request Form via https://help.boox.com/hc/en-us/requests/new with all info needed and our relevant colleagues will reply back as soon as possible.

  May you have any other questions, please feel free to contact us.
• 

  0xdrfff

  • August 31, 2020 00:55

  I have been having this issue too. It occurs several times a week. I knew it was a software issue!

  Georg it looks like this is an issue with the latest firmware version.

  Boox please fix this!

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• 

  Georg Hasenoehrl

  • August 31, 2020 05:28

  If your device is in warranty, you can make a service request in the link above. They will send you a description how to reset the device. If this does not work, they will repair it for you (depending on the warranty state)

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