Boox note air plus 2 lagging

Liudas Vasiliauskas

• June 18, 2025 18:17
• Edited

Hello, after the last update the device lags when dispaying pages, it all got slower in writing / notes. Is it a "trick" for users to buy a new one or you are planing to fix this? 

0

• Official comment

  

  BOOX Shop Service

  • June 19, 2025 01:47

  Dear customer,

  We apologize for the inconvenience. In this case, we would appreciate it if you could take a video to record the problem. Then, please send us the video by submitting a request via the link below:

  https://help.boox.com/hc/en-us/requests/new?ticket_form_id=12478437026836

  Also, we would appreciate it if you could submit feedback via "Settings" > "FAQ & Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback. Our technical team will get back to you as soon as possible after you submit the Feedback.​ Many thanks for your understanding.

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