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Issue with Go Color 7 E-Reader Not Responding

Kseniia
I recently experienced an issue with my Go Color 7 e-reader. When I tried to turn it on, the device did not respond at all, even though the battery was at around 30%. I immediately plugged it into the charger, but there was still no reaction from the device. After about five minutes of trying, I was finally able to restart it and left it charging. I am not sure what caused this issue, and I am concerned that it might happen again in the future. I have only been using the device for about a month, and I’m worried it might be faulty. Could you please advise what might have caused this and whether I should be concerned about it happening again? Thank you for your help.
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5 comments

Date Votes
  • Official comment
    BOOX Shop Service

    Dear customer,
    We apologize for the inconvenience. In this case, we suggest updating the firmware of your device to the latest version via Settings > Firmware Update. We will optimize the system in each firmware update. If the problem occurs again, we suggest submitting feedback via Settings > Feedback > +. Our tech team will check for the issue and get back to you via the feedback system. Many thanks for your understanding.

  • Maria Fonseca Nielsen

    I am experiencing the same problem i two of my three recently purchased Onyx Boox 7 color. It gets stuck at Tablet is starting... for an eternity. I have tried to reboot several times by pressing the On button for 20 sec, but it gets stuck in the same place. So, how do I go to Settings > Firmware update, it I cannot get into the device? Both devices are fully charged - no problem there

     

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  • BOOX Shop Service

    Hi Maria,

    We apologize for the inconvenience. In this case, please charge the device with a 5V/3A charger for a few minutes. After that, please do not remove the power source, and please directly long-press the power button for about 20 seconds and see if it is able to turn on the device.

    If still unable to turn on the device, you can try to follow the steps in the video below to enter recovery mode.

    https://drive.google.com/file/d/1PR8VgKc-qqjsd8Kj47aGOmCyky7l9-EB/view?usp=drive_link

    Then, you can try to swipe down on the empty area to select "Wipe data/factory reset". After that, you could press the power button to reset the device. Please check if the problem can be fixed.

    If the problem persists, we would appreciate it if you could kindly take a video of charging the device and long-pressing the power button for 20 seconds. Then, please send us the video by submitting a request via the link below:

    https://help.boox.com/hc/en-us/requests/new?ticket_form_id=12478437026836

    This would be helpful for us to address the issue. Thank you very much for your effort and understanding!

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  • Hass Tawfiq

    I'm having the same issue and got the same copy/paste response from support that did not bother to understand that the OS won't even load. How can I get to "settings>update" if I can't get it to boot. I've already tried all the recovery options, including reboot, "wipe data/factory reset" and it says E:Open failed / metadata/ota: No such file or directory. Then it formats and says data wipe is complete. But it does the same rebooting issue. If I try reinstalling an "update" from the SD card, it says the update is older than the current build (the one that it says is missing). This is absolutely ridiculous. It is less than a year old and seems fishy that everyone's Go 7s are suddenly bricking with the recent update. As if I'm going to turn around and buy the II to replace it... I almost bought a 10... if this doesn't get a fix I'm done with Boox.

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  • BOOX Shop Service

    Hi Hass,
    We apologize for the inconvenience. In this case, your device might need a repair. Upon checking, our team has contacted you by email and is helping you arrange repairs. We hope you can keep in touch with us via email, and we will help you solve the problem as quickly as we can. Thank you very much for your understanding.

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