Intermittent pen input failure on Go 10.3 with firmware 4.1
It appears that the new floating toolbar in notes mode is somehow interfering with pen input; when it's hidden or the full toolbar is shown, there are never issues, but when the floating toolbar is open sometimes pen input will stop working altogether. Switching to one of the other modes always enables input again, but only within that mode if there's been no other change to the page state. Additionally, the places that it stops working are generally somewhere within the quadrant of the page that the floating toolbar is currently located in.
The last couple of updates have been really sloppy and clearly shipped too early. I would hope that at least a hotfix will be coming soon and that future software versions will enable rolling back updates in case of issues rather than relying on flashing the firmware and potentially causing irreparable issues every single time...
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Official comment
Dear customer,
We apologize for the inconvenience. In this case, we would appreciate it if you could reproduce this issue on your device, and please take a video to record the problem. After that, please submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback.
Then, please send us the video by submitting a request via the link below:
https://help.boox.com/hc/en-us/requests/new?ticket_form_id=12478437026836
Our team will check and get back to you as soon as possible. Many thanks for your effort and understanding.
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