High contrast in Notes app doesn't work properly in Boox Note Air 3 C

Guido Filippo Geloso

• September 30, 2025 00:54

Hi! I'm using a Boox Note Air 3 C in the 2025-08-28_17-13_4.1-rel_0827_fc8adf71a version and I found a problem with the recently added feature of high contrast in the Notes app. The feature is incredible, but the problem is that, when activated, it doesn't last long. While scrolling it gets lost. I tried recording a video of the issue, but, even if the difference between high contrast on and off is evidently clear in the E-Ink screen, it is hardly noticeable in an LED screen. I can provide further details if needed. 

Thanks in advance.

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• Official comment

  

  BOOX Shop Service

  • September 30, 2025 01:42

  Dear customer,

  We apologize for the inconvenience. In this case, we would appreciate it if you could reproduce this issue on your device, and please take a video to record the problem. After that, please submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please describe the question in the feedback.

  Then, please send us the video by submitting a request via the link below:

  https://help.boox.com/hc/en-us/requests/new?ticket_form_id=12478437026836

  Our team will check and get back to you as soon as possible. Many thanks for your effort and understanding.
• 

  Guido Filippo Geloso

  • September 30, 2025 15:26

  Done! Tell me if you need anything else

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