Boox Go Color 7 Gen II firmware update 4.1.1 issues

Angeline ng

• December 02, 2025 10:35

I just bought the ebook 2 months ago and was working fine until i downloaded the update. Now it keeps restarting and eventhough i have done a factory reset, it works for 10 minuted then reboots by itself again and sometimes hangs. What can i do to fix this?

0

• Official comment

  

  BOOX Shop Service

  • December 03, 2025 02:14

  Dear customer,

  We sincerely apologize for the inconvenience. In this case, please kindly go to "Settings" > "Feedback" > click the hamburger icon on the top right corner > "Settings" > enable "Save logs to local storage before rebooting the device".

  After that, we would appreciate it if you could reproduce this issue on your device, and please take a video to record the problem. Then, please submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs," and please describe the question in the feedback.

  After you submit feedback, please send us the video by submitting a request via the link below:

  https://help.boox.com/hc/en-us/requests/new?ticket_form_id=12478437026836

  Our team will check and get back to you as soon as possible. Many thanks for your effort and understanding.

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