Skip to main content



  • Booxshop Service

    Dear customer, we are sorry for the inconvenience

    In this case, you could try to reinstall the app and check if the problem can be fixed. To uninstall the app, you could go to "Settings" → "Applications" → "Application Info" → choose an app to uninstall. After you have uninstalled the app, then place redownload and reinstall again

    If the problem is persisted, you are suggested to submit bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.​ Many thanks for your understanding.

  • Janne Blankenstein

    Uninstall/install sequence worked for both apps I tried.
    Problem solved rather unconventionally, but it worked.



Please sign in to leave a comment.