Poke 3 - Google Play downloaded/installed apps not shown in Apps page

Janne Blankenstein

• September 23, 2021 14:23

Just like https://help.boox.com/hc/en-us/community/posts/360077570092-Note-Air-3-1-Google-Play-Store-apps-not-appearing-on-App-page I.e apps are not listed, but are found with search. Device is running 2021-03-31_23-02_3.1_0631e26 Which it says is latest version of SW. I have tried rebooting the device, no help.

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  Booxshop Service

  • September 28, 2021 08:10

  Dear customer, we are sorry for the inconvenience

  In this case, you could try to reinstall the app and check if the problem can be fixed. To uninstall the app, you could go to "Settings" → "Applications" → "Application Info" → choose an app to uninstall. After you have uninstalled the app, then place redownload and reinstall again
  
  If the problem is persisted, you are suggested to submit bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.​ Many thanks for your understanding.

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  Janne Blankenstein

  • September 28, 2021 08:31

  Uninstall/install sequence worked for both apps I tried.
  Problem solved rather unconventionally, but it worked.

  Thanks

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