how can i change the statistics?

Mariam Al Bloushi

• December 23, 2025 00:25

I don't know how to change the statistics. The user manual was added as a book, and I deleted it from the downloads, but it still counts it as a book and says I've finished reading it.

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• Official comment

  

  BOOX Shop Service

  • December 23, 2025 02:25

  Dear customer,
  We apologize for the inconvenience. In this case, you can go to Library > click the "reading statistics" icon on the top right corner > Finished Books. Then, you can long-press the cover of the user manual and click the "Clear current reading history". After that, the user manual should be removed from the "Finished Books".
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  Mariam Al Bloushi

  • December 24, 2025 17:01

  Dear customer support,
  Thank you for your reply. I followed the steps and removed the user manual from Finished Books, and it no longer appears there. However, the reading statistics for the user manual are still showing and were not cleared.
  Is there another way to reset or completely remove its statistics? Or did I possibly remove it incorrectly?
  Please let me know how I can fix this.

  Thank you for your help.

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  BOOX Shop Service

  • December 26, 2025 03:05

  Dear customer,

  We apologize for the inconvenience. In this case, you could try to go to Library > find the User Manual > long-press the cover of the User Manual > tap "Property & Security" > click "Clear reading data" and also "Clear cache". Then, please check if the problem can be fixed.

  If the problem persists, we would appreciate it if you could reproduce this issue on your device, and please take a video to record the problem. After that, please send us the video by submitting a request via the link below:

  https://help.boox.com/hc/en-us/requests/new?ticket_form_id=12478437026836

  Our team will check and get back to you as soon as possible. Many thanks for your understanding.

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