Note Air 5C stuck on Boox logo
While setting up work profile, my Note 5C crashed and now does not boot (just shows Boox logo). Holding power button leads to a screen flicker and then just shows Boox logo again.
Since this is a new tablet I am assuming there are no hardware issues. Before I try to return this, is there a way to factory reset the device? I tried the steps from another post about Note 4C (Holding power button for 10 seconds, and then quickly pressing power button 8 times) but nothing happens and it keeps showing Boox logo.
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Official comment
Dear customer,
In this case, please charge the device with a 5V/3A charger for a few minutes. After that, please do not remove the power source, and please long-press the power button for about 20 seconds and see if it is able to turn on the device.
If still unable to turn on the device, please try to enter recovery mode to reboot the system. You can follow the steps in the video at the link below to enter recovery mode.
https://drive.google.com/file/d/1PR8VgKc-qqjsd8Kj47aGOmCyky7l9-EB/view?usp=drive_link
If the problem persists, we would appreciate it if you could reproduce this issue on your device, and please take a video to record the problem. After that, please send us the video by submitting a request via the link below:
https://help.boox.com/hc/en-us/requests/new?ticket_form_id=12478437026836
Our team will check and get back to you as soon as possible. Many thanks for your effort and understanding.
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This does not work for the 4C. There doesn't appear to be any help to reset a 4C.
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Same procedure does not work for the BW version
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