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Hotspot/Tethering - not working - Palma 2 Pro

Mateusz Jastrzębowski

Hello
Sending best New Year Wishes :).

Yesterday received my Palma 2 Pro, inserted sim card (cellular + data) but hotspot function and tethering don't seem to work (internet is working well)

I see default connection (Palma2_Pro_C) on my another device Palma 2 and have managed to connect with it but internet is not working. I checked with iPhone and encountered same situation. Could you please help me with this issue?
Thanks

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Comments

4 comments

Date Votes
  • Official comment
    BOOX Shop Service

    Dear customer,

    We apologize for the inconvenience. In this case, please try to connect the device to the Wi-Fi first. Then, please update the firmware to the latest version. You could update the firmware via "Settings" > "More Settings" > "System Update" on your device.

    If the problem persists, please kindly go to "Settings" > "FAQ & Feedback" > click the hamburger icon on the top right corner > "Settings" > enable "Save logs to local storage before rebooting the device".

    After that, we would appreciate it if you could reproduce this issue on your device, and please take a video to record the problem. Then, please submit feedback via "Settings" > "FAQ & Feedback" > "+" on your device. Please make sure that you tick the option "send logs," and please describe the question in the feedback.

    After you submit feedback, please send us the video by submitting a request via the link below:

    https://help.boox.com/hc/en-us/requests/new?ticket_form_id=12478437026836

    Our team will check and get back to you as soon as possible. Many thanks for your effort and understanding.

  • Mateusz Jastrzębowski

    Hello

    Thank you for quick response.

    I updated device to current version but problem is still occuring.

    Just shared feedback through my device. In attachment i've included screen video. Mail provided is the same one i use on here on website.

    In case of any more information needed please share.

    Thank you

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  • Mateusz Jastrzębowski

    Hello

    Could you please tell me if there are any updates in my case?

    Thank you

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  • BOOX Shop Service

    Dear customer,
    Upon checking, our tech team has received your feedback, and they need some time to check for the problem. They will get back to you on the feedback system once they confirm the issue. Many thanks for your patience and understanding.

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