BOOX GO 7

BOURGEOIS VERONIQUE

• March 16, 2026 20:44

 

Hello, I've programmed my e-reader with screen rotation, with the buttons are on the left side of the screen. But when the device is turned off, the background image is reversed. I didn't have this problem with my Leaf 2. How can I fix this? Thank you

0

• Official comment

  

  BOOX Shop Service

  • March 18, 2026 02:25

  Dear customer,

  We apologize for the inconvenience. In this case, please update the firmware to the latest version first. You could update the firmware via "Settings" > "Firmware update" > "Check for update" on your device.

  If the problem persists, we would appreciate it if you could reproduce this issue on your device, and please take a video to record the problem. After that, please send us the video by submitting a request via the link below:

  https://help.boox.com/hc/en-us/requests/new?ticket_form_id=12478437026836

  Also, we would appreciate it if you could submit feedback via "Settings" > "Feedback" > "+" on your device. Please make sure that you tick the option "send logs" and please briefly describe the question in the feedback.

  Our team will get back to you as soon as possible. Many thanks for your effort and understanding.

Please sign in to leave a comment.