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unable to synx note to ONYX account

Comments

40 comments

  • Official comment
    Boox Service Team
    Our server has been under maintenance recently to provide a better service, so note syncing can be denied or delayed. If you have multiple devices and need a prompt synchronization, you're suggested to sync your notes to a third-party app to facilitate your work and study.
     
    Our Android-based E Ink tablets are compatible with Google Drive, Dropbox, OneDrive, and more apps. And you can download them on Google Play Store with a tap. We're sorry for the inconvenience and thank you for your understanding.
     
    If you don't see your notes on the cloud (push.boox.com) or find notes syncing noticeably slow, please resync them later or refresh the website. We are thankful for your patience and understanding. If there's any question and issue regarding synchronization, please feel free to get in touch with us via Settings›Feedback
     
  • Lu Shui

    Similar issue, cannot use kindle app, play store or google drive, because I get a "failed to connect" error. I can also not use the feedback function anymore. Google chrome works fine though, so it cannot be wifi related.

    Edit: just checked, also cannot connect the device to my computer anymore.. "internal server error"

    (V2.3 Max Lumi 2 multiple app mulfunction)

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  • Grzegorz Szkop

    I can't sync either. Additionally, after logging in to push.boox.com, I cannot see my notes. Firmware 3.2.1.

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  • Booxshop Service

    Dear customer,  we apologize for the inconvenience

    In this case, we suggest submitting bugs/software questions on Feedback via Settings/ Feedback on your device. Please make sure that you tick the option "send logs" while sending the Feedback so that we can analyze and diagnose the exact problem better. Our technical team will reply to you in 2 working days after you submit the Feedback.​  

    If unable to send feedback via the device, it is also possible to send feedback on push.boox.com

    BOOX Shop Support Team

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  • Jan-Jaap

    I have exactly the same problem. Already sent feedback via the device. Recieved an auto-reply almost immediately, but these suggestions didn't fix the problem. 

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  • Booxshop Service

    Hi there! We just received feedback from our tech team that this issue has been fixed. Please try again if it is possible to sync notes. Many thanks for your understanding

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  • Lu Shui

    Still does not work for me..

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  • Booxshop Service

    Hi Lu,

    This issue might be because the server is receiving too many requests at a time. In this case, please try to sync notes later. We apologize for the inconvenience and many thanks for your understanding.

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  • Lu Shui

    Hi, I just tried it again, note sync works now. Thank you for your effort and the quick resolution of the problem.

    However, I still cannot connect to my kindle app and the google play services. They used to work perfectly fine until a few days ago. Are these issues somehow related?

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  • Booxshop Service

    Hi Lu,

    In this case, please long-press the kindle app icon and click "Manage". And then, please click "Storage & cache". After that, please click "clear storage". And then, please do the same for the Google Play app. Once you have cleared the storage, please check if the problem persisted. 

    If the problem still exists, please submit feedback on your device and our tech will double-check for you.

    Many thanks for your effort and understanding

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  • Grzegorz Szkop

    what to do to see my old notes on push.boox.com? now there are no notes there. a matter very urgent and important to me.

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  • Booxshop Service

    Hi Grzegorz
    In this case, please try to sync notes on your device again and see if it is possible to find notes on push.boox.com. You could click the icon below to sync your notes again.

    Many thanks for your understanding.

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  • John Zito

    My new Note Air 2 stopped syncing yesterday and still is not working. I have tried everything from logging in and out, changing the server, resetting the device and nothing works. I am running the latest firmware 3.2.1. I am now considering returning the device if this is going to be a recurring problem. Please advise if this will be fixed and when. Thank you.

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  • Booxshop Service

    Hi John, we apologize for the inconvenience.

    We have reported this issue to our tech team and they are currently checking with the server. This issue might be because the server is receiving too many requests at a time. In this case, please try to sync notes again later.

    Many thanks for your patience and understanding.

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  • John Zito

    Thanks for the quick reply. So you think the issue is on your side and not with my device?

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  • Grzegorz Szkop

    the synchronization has not worked for two days. I can't access my notes on push.boox.com (there aren't any). I wrote to you many times but I did not receive any help. Is there a chance that the problem will be resolved in the coming hours?

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  • Angela

    Hi,

    I did click the icon but still not working. I have been trying few times, but it is still not working. 

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  • Bill C.

    Same problem here. Really frustrating that this isn't resolved yet..

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  • Grzegorz Szkop

    it doesn't work for me for 3 days. This company is frivolous. I have lost my trust in this manufacturer.

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  • Booxshop Service

    Dear customer, we apologize for the inconvenience.

    Our US server was under maintenance earlier today, so it temporarily takes time to complete a large number of syncing requests in the meantime. If you don't see your notes on the cloud (push.boox.com) or find notes syncing noticeably slow, please resync them later. We are thankful for your patience and understanding. If there's any question or issue regarding synchronization, please feel free to get in touch with us via Settings›Feedback.


    Many thanks for your patience and understanding.

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  • Grzegorz Szkop

    above you wrote about slow synchronization or lack of notes in the cloud, but my device does not synchronize at all because there are errors (I showed a screenshot with an error earlier). when will it start working? will you draw any conclusions from this failure? I am thinking about returning the device.

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  • Grzegorz Szkop

    please write when the failure will be removed. You are not able to solve the problem at all because you wrote early that the problem has been solved and yet synchronization in many people still does not work.

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  • Sharon in Sydney

    I'm in Sydney. I have written twenty "notes" (each between 2 and 8 pages long) in the last five days. They have not sync'ed (files from 29 March have sync'ed, but nothing since). I legally have to keep these notes and have them accessible as a part of my business. It is a big problem that they are not sync-ing. The sync-ing symbol shows a cloud with two arrows - not the circle. 

    I have tried turning the Note Air 2 on and off.  Is this same problem occuring in Sydney?  

       

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  • Grzegorz Szkop

    sync has not worked on my device for 4 days. The manufacturer wrote that there are problems with the server and that he does not know when the problem will be solved.

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  • Lu Shui

    If it's an emergency and you need the documents asap, I can give you a little hint: you can export and save your notes as PDFs locally on the device. Then you can either upload the pdfs on another cloud service or a USB stick (if you have one that has a USB-C port). This process is extremely slow and annoying, but at least you can get hold of your notes.

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  • Sharon in Sydney

    Thank you to you both. That's good to know. 

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  • Andrew LeBlanc

    I am having this same issue.  I have 4 devices and the sync has stopped working on all of them.  I got the new nova air c and I am a little disappointed because I can't sync my notes onto it yet

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  • Vladimir Kolenaty

    After Firmware Update and restart of my Note2 my documents can not be displayed anymore. Connection to push.boox. com is well established but slow. (Try to ping the Server from switzerland--> Packet Latency is over 170 ms)

    But that's not the point. I used my device over years and have hundreds of documents and notes of important meetings and open projects which can not be displayed anymore because of the sync problem. Before the firmware upgrade i created a full backup of my notes, so i can access them over web. But in the moment this is just a workaround. Please fix the server overload or establish a better connection to "push.boox.com".

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  • Grzegorz Szkop

    The responsible producer would go to work with such problems. Onyx ignores these problems and recommends checking if it will work in the future as the servers will be less loaded. Synchronization has not been working on mine for 5 days.

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  • Rafal

    Still not working :(

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