Boox Note Air 2 Stopped Syncing Notes Last 24 Hours

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4 comments

  • Booxshop Service

    Dear customer, we apologize for the inconvenience.

    Our US server was under maintenance earlier today, so it temporarily takes time to complete a large number of syncing requests in the meantime. If you don't see your notes on the cloud (push.boox.com) or find notes syncing noticeably slow, please resync them later. We are thankful for your patience and understanding. If there's any question or issue regarding synchronization, please feel free to get in touch with us via Settings›Feedback.
     
    Many thanks for your patience and understanding.
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  • Bill C.

    Thanks it is working now. 

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  • Bill C.

    Its not working again.

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  • Booxshop Service

    Dear customer, we apologize for the inconvenience caused.

    We received feedback from our tech team that a new EUR server is now available. For users in Europe, please select the EUR server on the device, and try if possible to sync notes again. 

    After you have switched to the EUR server and synced your notes, you could log in to your account on https://eur.boox.com/ and access your notes on the website.

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