My Boox device isn't recognized when connected to a computer. What should I do?
Table of Contents
Solution Steps:
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Restart & Reconnect
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Restart your Boox device and reconnect it to the computer.
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Check USB Cable
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Ensure you're using a data-transfer capable USB cable (not charge-only).
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Try Different USB Ports
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Switch to another USB port on your computer. For desktops, try rear ports.
- Try connecting to another computer to isolate the issue.
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Verify USB Preferences
- Enable USB debugging mode
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Swipe down the system menu → Check "USB Preferences" → Ensure set to "File Transfer".
- If the problem persisted, please try to connect by using another USB C cable, and please check if your PC is up-to-date.
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Inspect Device Port
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Check for loose connections or damage at the device's USB port.
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