My Boox device isn't recognized when connected to a computer. What should I do?

Solution Steps:

1. Restart & Reconnect 

   • Restart your Boox device and reconnect it to the computer.

2. Check USB Cable 

   • Ensure you're using a data-transfer capable USB cable (not charge-only).

3. Try Different USB Ports 

   • Switch to another USB port on your computer. For desktops, try rear ports.

   • Try connecting to another computer to isolate the issue.

4. Verify USB Preferences 

   • Enable USB debugging mode
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   • Swipe down the system menu → Check "USB Preferences" → Ensure set to "File Transfer".
     

   • If the problem persisted, please try to connect by using another USB C cable, and please check if your PC is up-to-date.
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5. Inspect Device Port 

   • Check for loose connections or damage at the device's USB port.